Helpie FAQ
- What materials do you use for jewelry?
We use sterling silver, stainless steel, natural gemstones and high-quality zircon. Material specifications are shown on each product page.
- How many days will international shipping take?
Goods are dispatched within 1–3 working days. Global standard shipping takes 7–15 business days.
- Can I customize ring sizes or engrave words?
Custom sizes and engraving services are available, with extra custom fees.
- What is your return rule?
Unworn and intact products support a 30-day return. Customized items cannot be returned or exchanged.
